FREQUENTLY ASKED QUESTIONS
When is John Gray speaking near me?
Soon, we hope. Visit our Events section to see John Gray’s upcoming speaking events.
How do I ask John Gray for advice?
There are many ways to ask John Gray for advice. You could work with him in person, on the phone and online. You could attend one of his seminars. You could catch him at a speaking event around the world. You could watch John Gray Every Day between 9am-10am Pacific time and post a question in the Community Chat area for a LIVE response from John Gray. You could also find him on his official Facebook Twitter or YouTube most days. John Gray pulls questions from all of these places to answer in his video blogs too.
Will John Gray endorse my book?
At this time, John Gray is not reviewing books to endorse. Please do not send sample materials or endorsement requests at this time.
Do you donate books to libraries and charities?
Unfortunately we do not have books for donations at this time but you can try to contact the publishers for a specific title.
I have a question about one of your products?
We are happy to help you. We are very selective of the products we share with you. We source the highest quality ingredients and create the best products to help you. You can call us at 1-877-564-6472. The best days to reach us is on Mondays, Wednesdays and Fridays.
How do I receive Free Shipping on my order?
Free shipping is valid in the US only on purchases of $100 or more in the same order. Offer is good for the order’s first “ship-to” address anywhere in the United States. Free shipping is only applied to orders using USPS Priority Mail. If you choose another shipping option, additional charges will apply. Please allow 7-9 business days for delivery. No adjustments on previous purchases. Offer is non-transferable and subject to change without notice. This offer is not valid on international shipments.
How long will it take to receive my order?
This depends where you live and what shipping service you selected during checkout. We ship from Rocklin, California each business day. Federal Express orders usually arrive as expected and explained during checkout. US Postal Mail (USPS) can sometimes take a couple extra days to arrive than planned, especially for international orders. This is often due to delays in customs and delivery in other countries. Please be patient, we will try to make sure you receive what you need any way we can.
How do I return a product?
We never like hearing this question but things happen. You can return any product within 30 days for a full refund. You are responsible for any shipping costs associated with returning the unused product. Please don't use all or most of the product and then request a refund. We do not accept product returns more than 30 days after the order date. We are unable to refund you for John Gray & Mars Venus products that you have purchased from other websites, retailers or companies. To receive a refund, please send back the unused portion of the product with a copy of your invoice and a reason for why you are returning the product. Make sure to include your name, address and daytime phone number. There is no need to include your credit card information with your return.
Why don't you ship to my country?
MarsVenus is unable to ship our products to certain countries in the world due to Import Restrictions. Please note that refunds will not be issued for any order that is refused or abandoned by the intended recipient, orders that can’t be delivered due to an address error, or orders seized by Customs. Please be advised that MarsVenus.com is not responsible for taxes and/or duties or any brokerage and/or delivery fees applied to international shipments. We kindly request that you contact your customs office to thoroughly inquire about import regulations before placing your order, as we will not be liable for packages refused or help for delivery. Supplements are restricted for import to a 90 day supply in some countries and must be for your own personal use. Losses incurred due to exceeding your country’s limitations will not be refunded.