FREQUENTLY ASKED QUESTIONS
When is John Gray speaking near me?
Soon, we hope. Visit our Events section to see John Gray’s upcoming speaking events.
How do I ask John Gray for advice?
There are many ways to ask John Gray for advice. You could work with him in person, on the phone and online. You could attend one of his seminars. You could catch him at a speaking event around the world. You could watch John Gray Every Day between 9am-10am Pacifc time and post a question in the Community Chat area for a LIVE response from John Gray. You could post in our Mars Venus Forums and read advice from John Gray and the community. You could also find him on his official Facebook Twitter or YouTube most days. John Gray pulls questions from all of these places to answer in his video blogs too.
Will John Gray endorse my book?
At this time, John Gray is not reviewing books to endorse. Please do not send sample materials or endorsement requests at this time.
Do you donate books to libraries and charities?
Unfortunately we do not have books for donations at this time but you can try to contact the publishers for a specific title.
I have a question about one of your products?
We are happy to help you. We are very selective of the products we share with you. We source the highest quality ingredients and create the best products to help you. You can call us at 1-877-564-6472. The best days to reach us is on Mondays, Wednesdays and Fridays.
How do I receive Free Shipping on my order?
Free shipping is valid in the US only on purchases of $100 or more in the same order. Offer is good for the order’s first “ship-to” address anywhere in the United States. Free shipping is only applied to orders using USPS Priority Mail. If you choose another shipping option, additional charges will apply. Please allow 7-9 business days for delivery. No adjustments on previous purchases. Offer is non-transferable and subject to change without notice. This offer is not valid on international shipments.
How long will it take to receive my order?
This depends where you live and what shipping service you selected during checkout. We ship from Rocklin, California each business day. Federal Express orders usually arrive as xpected and explained during chekcout. US Postal Mail (USPS) can sometimes take a couple extra days to arrive than planned, especially for international orders. This is often due to delays in customs and delivery in other countries. PLease be patient, we will try to make sure you receive what you need any way we can.
How do I return a product?
We never like hearing this question but things happen. You can return any product within 30 days for a full refund. Shipping costs are not included. We do not accept product returns more than 30 days after the order date. We are unable to refund you for John Gray & Mars Venus products that you have purchased from other websites, retailers or companies. To return a product, complete our Product Return Form located here: http://images.brandretailers.com/marsvenus/assets/pdf/return_form.pdf. Please be sure to include your name, address, daytime phone number and the reason for the return. There is no need to include your credit card information with your return.