FREQUENTLY ASKED QUESTIONS
When is John Gray speaking near me?
Soon, we hope. Visit our Events pages to see John Gray’s upcoming speaking events.
How do I ask John Gray for advice?
There are many ways to ask John Gray for advice.
You could work with him in person, on the phone and online.
You could attend one of his seminars.
You could chat with him at a speaking event.
You could watch John Gray Every Day.
You could also find him on his official Facebook Twitter or YouTube most days.
*John Gray pulls questions from all of these places to answer in his video blogs too.
Will John Gray endorse my book?
John Gray is not reviewing books to endorse at this time.
I have a question about one of your products?
We are happy to help you. We are very selective of the products we share with you. We source the highest quality ingredients and create the best products that we hope will help you. You can call us at 1-415-381-8025. The best days to reach us is on Mondays, Wednesdays and Fridays between 10 am and 2pm Pacific time.
We cannot offer personal health advice beyond the recommendations we include on our MarsVenus.com. The statements and products on MarsVenus.com have not been evaluated by the FDA. They are not intended to diagnose, treat, cure or prevent any disease. They are the expressed opinion of John Gray for the sole purpose of educating the public regarding their health, happiness and improved quality of relationships. Individual results may vary.
John is a health educator and researcher and not a health practitioner. Please seek the advice of a competent health care professional in your area for your specific health concerns.
How do I receive Free Shipping on my order?
Free shipping is valid in the US only on purchases of $100 or more in the same order. Offer is good for the order’s first “ship-to” address anywhere in the United States. Free shipping is only applied to orders using USPS Priority Mail. If you choose another shipping option, additional charges will apply. Please allow 7-9 business days for delivery. No adjustments on previous purchases. Offer is non-transferable and subject to change without notice. This offer is not valid on international shipments.
Do you ship to my country?
MarsVenus is unable to ship our products to certain countries in the world due to Import Restrictions. Please contact your customs office to understand the import regulations before placing your order.
If we do not ship directly to your country, please contact Shop and Ship, an international shipping service, to find out how you can still receive our recommended supplements on a regular basis. Click here to contact Shop and Ship.
If you place an international order on MarsVenus.com, please note that we are not responsible for taxes, duties, brokerage fees or extra delivery fees which may be applied to international shipments.
Refunds will not be issued for any order that is:
- seized by Customs
- refused or abandoned by the intended recipient
- can not be delivered due to an address error
Supplements are restricted for import to a 90 day supply in some countries and must be for your own personal use. Losses incurred due to exceeding your country’s limitations will not be refunded.
How long will it take to receive my order?
This depends where you live and what shipping service you selected during checkout. We ship from Rocklin, California each business day. Federal Express orders usually arrive as expected and explained during checkout. US Postal Mail (USPS) can sometimes take a couple extra days to arrive than planned, especially for international orders. This is often due to delays in customs and delivery in other countries. Please be patient, we will try to make sure you receive what you need any way we can.
How do I return a product?
We never like hearing this question but we understand and still want to help.
However, please do not use all or most of the product and then request a refund. Product returned with less than half in the container will not qualify for a refund. If you are returning more than 1 of the same item, only one of the items can be opened for refund. If more than one is opened or the security seal broken, it will not qualify for a refund. Shipping is not refundable. Empty containers do not qualify for refunds. To qualify for a return it must be shipped to our office within 30 days of purchase. We do not accept product returns more than 30 days after the order date. We reserve the right to charge a restocking fee for returned orders. We reserve the right to refuse service to anyone and any time.
Please send back the unused product with a copy of your invoice to this address:
Mars Venus - Returns
20 Sunnyside Avenue, #A130
Mill Valley, CA 94941
Please include your name, address, daytime phone number and a reason for the return. There is no need to include your credit card information. You are responsible for any shipping costs associated with returning the unused product.
We are unable to refund you for John Gray & Mars Venus products that you have purchased from other websites, retailers or companies.
We reserve the right to charge a restocking fee for any cancelled purchases.
Do you donate books to libraries and charities?
Unfortunately we do not have books for donations at this time but you can try to contact the publishers for a specific title.